Dashboard

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Overview

The SuggestKit dashboard is your central hub for managing user feedback, tracking feature requests, and analyzing user engagement. Access your dashboard at dashboard.suggestkit.app.

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Getting Started

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First Login

1. Sign up at dashboard.suggestkit.app
2. Verify your email address
3. Create your first project
4. Get your API keys for SDK integration

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Dashboard Structure

• Projects: Organize feedback by app or feature area
• Suggestions: View and manage all user feedback
• Analytics: Track engagement and voting patterns
• Users: Manage your user base and segments
• Settings: Configure project settings and integrations

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Managing Suggestions

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Suggestion Overview

Each suggestion displays:

• Title and description from user submission
• Vote count and engagement metrics
• Status (Pending, Planned, In Progress, Completed, Closed)
• User information (email, subscription tier, metadata)
• Submission date and last activity
• Category/tags for organization

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Status Management

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Bulk Operations

Efficiently manage multiple suggestions:

1. Select suggestions using checkboxes
2. Apply actions to selected items:
   • Change status
   • Add tags
   • Export data
   • Archive/delete

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Filtering & Search

Find specific suggestions quickly:

• Text search across titles and descriptions
• Filter by status (Pending, Planned, etc.)
• Filter by user tier (Free, Pro, Enterprise)
• Filter by date range
• Filter by vote count (minimum votes)
• Filter by tags/categories

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Analytics & Insights

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Key Metrics

Engagement Overview

• Total suggestions received
• Active voters this month
• Average votes per suggestion
• Response rate to completed features

User Insights

• Most active feedback contributors
• Subscription tier breakdown
• Geographic distribution
• Platform usage (iOS vs Android)

Trend Analysis

• Suggestion volume over time
• Popular feature categories
• Seasonal patterns
• User satisfaction scores

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Reports

Generate detailed reports for: Executive Summary

• Monthly feedback highlights
• Top requested features
• User satisfaction metrics
• Development progress

Feature Request Analysis

• Most voted suggestions
• Category popularity
• User segment preferences
• Implementation timeline

User Engagement Report

• Active contributors
• Feedback frequency
• Platform usage
• Subscription correlation

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Export Options

Download data in multiple formats:

• CSV for spreadsheet analysis
• PDF for presentations
• JSON for custom integrations
• Excel for advanced pivot tables

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User Management

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User Profiles

View detailed user information:

• Contact details (email, custom ID)
• Subscription information (tier, amount, interval)
• Activity history (suggestions, votes, engagement)
• Custom metadata (app version, platform, etc.)
• Engagement score (activity level rating)

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User Segmentation

Create targeted views:

• Free vs Paid users
• Platform segments (iOS, Android, Flutter)
• Engagement levels (highly active, inactive)
• Custom segments based on metadata

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User Actions

For each user, you can:

• View all suggestions they’ve submitted
• See voting history across all features
• Update user information manually
• Add internal notes for reference
• Export user data for GDPR compliance

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Notifications

Stay updated with: Email Notifications

• New high-voted suggestions
• Status change requests
• Weekly summary reports

In-App Notifications

• Real-time suggestion updates
• System announcements
• Feature release notes

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Project Settings

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General Configuration

Project Details

• Project name and description
• Primary domain/app identifier
• Default suggestion categories
• Auto-moderation settings

User Experience

• Thank you message customization
• Status update notifications
• Voting behavior settings
• Submission form fields

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API Configuration

API Keys

• Public key for SDK integration
• Secret key for server-side operations
• Key rotation and security
• Usage monitoring

Webhooks

• Real-time event notifications
• Custom endpoint configuration
• Event filtering and formatting
• Retry policies and error handling

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Integrations

Connect with your existing tools: Development Tools

• GitHub issue creation
• Jira ticket synchronization
• Linear task management
• Slack notifications

Analytics Platforms

• Google Analytics events
• Mixpanel user properties
• Amplitude custom events
• Custom webhook integrations

Communication Tools

• Discord server notifications
• Microsoft Teams updates
• Email service integrations
• SMS notifications (Twilio)

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Advanced Features

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Custom Categories

Organize feedback effectively:

1. Create categories relevant to your app
2. Set default categories for new projects
3. Auto-categorize using keyword matching
4. Color-code categories for visual organization

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Automated Workflows

Set up rules to streamline processes: Auto-Status Updates

• Move high-voted suggestions to “Planned”
• Archive low-engagement suggestions
• Escalate enterprise user feedback
• Set due dates based on priority

Smart Notifications

• Alert on viral suggestions (high vote velocity)
• Notify when enterprise users submit feedback
• Daily digest of new suggestions
• Weekly team progress reports

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Custom Fields

Capture additional data:

• Priority levels (Low, Medium, High, Critical)
• Effort estimation (Small, Medium, Large)
• Business impact scoring
• Technical feasibility rating

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Security & Privacy

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Data Protection

• End-to-end encryption for sensitive data
• GDPR compliance with data export/deletion
• SOC 2 Type II certified infrastructure
• Regular security audits and penetration testing

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Access Control

• Two-factor authentication for all accounts
• IP whitelisting for enterprise customers
• Session management with automatic timeouts
• Audit logs for all user actions

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Data Retention

• Configurable retention periods for different data types
• Automatic archiving of old suggestions
• Secure deletion processes
• Backup and recovery procedures

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Troubleshooting

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Mobile Dashboard

Access your dashboard on mobile devices:

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Mobile Web App

• Responsive design adapts to all screen sizes
• Touch-optimized interface for tablets and phones
• Offline reading with cached suggestions
• Quick actions for status updates and responses

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Key Mobile Features

• Swipe gestures for quick status changes
• Push notifications for urgent suggestions
• Voice-to-text for adding comments
• Photo attachments for visual feedback

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Best Practices

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1. Organization

• Use consistent categories across projects
• Set up team workflows early
• Regular review cycles for pending suggestions
• Archive completed features periodically

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2. User Communication

• Respond promptly to high-value feedback
• Update users on feature progress
• Thank contributors for valuable suggestions
• Close the feedback loop with release notes

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3. Analytics Usage

• Review metrics weekly to identify trends
• Export data regularly for backup
• Share insights with product team
• Track feature success post-release

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4. Organization

• Set up notification preferences to avoid spam
• Regular review of feedback priorities
• Document decisions for future reference

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Tips & Shortcuts

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Keyboard Shortcuts

• Ctrl/Cmd + K - Quick search
• Ctrl/Cmd + N - New suggestion
• Ctrl/Cmd + E - Export current view
• Ctrl/Cmd + F - Find in page
• Esc - Close modal/cancel action

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Power User Features

• Bulk select with Shift+Click for ranges
• Quick filters with URL parameters
• Custom dashboard URLs for team bookmarks
• API access for custom integrations

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Support & Resources

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Getting Help

• Knowledge Base: Comprehensive guides and tutorials
• Video Tutorials: Step-by-step walkthroughs
• Community Forum: Connect with other users
• Live Chat: Real-time support during business hours
• Email Support: Detailed assistance for complex issues

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Training Resources

• Onboarding checklist for new projects
• Best practices guide for maximum ROI
• Regular webinars on new features and tips

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Stay Updated

• Feature announcements via email
• Release notes for all updates
• Product roadmap sharing
• Beta program for early access to new features